Frequently asked questions
We want you to be completely satisfied with your purchase! We accept returns and exchanges within 30 days of the purchase date, provided the items are unworn, unwashed, and in their original condition with all tags attached. To initiate a return or exchange, simply contact our customer service team or visit our returns portal on the website. Please note that return shipping fees may apply, unless the product was defective or incorrect.
Shipping times vary depending on your location and the shipping method you choose at checkout. Standard shipping usually takes 3-7 business days, while express shipping options are available for faster delivery. Shipping costs are calculated at checkout based on your order total and destination. We also offer free standard shipping on orders over [specific amount] to select locations.
Yes, we ship worldwide! International shipping costs and delivery times will vary depending on the destination. Please note that customs fees, duties, or taxes may apply based on your country’s regulations, and these charges are the responsibility of the buyer. For more detailed information, you can check our shipping policy or contact our support team for assistance.
All available items will be shown as "In Stock" on their respective product pages. If an item is out of stock, you’ll see a notice that says “Out of Stock” or “Sold Out.” For high-demand items, we recommend signing up for email notifications to be alerted when a product is restocked. Some limited-edition products may not be restocked once sold out, so be sure to check availability early!
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. You can also track your order by logging into your account on our website and going to the “Order History” section. If you have any issues with tracking, feel free to reach out to our customer service team, and we’ll be happy to assist you.